RF_Website_Images_Case studies39-min

Hello Harry

About the Business

Hello Harry is a licensed national burger chain that originated in Queensland in 2014 and promises “a funky eatery serving up generous size, no-nonsense, delicious burgers and beer in a casual dining room”. The chain prides itself on finely crafted cooking techniques that create distinctively different burgers with ingredients sourced locally, wherever possible.

RF_Website_Images_Case studies41-min

Challenge

The opening of Hello Harry’s Subiaco store in Perth was franchisee Steve Cluney’s first venture into hospitality. To add complications, the launch took place during COVID-related border closures. With strict travel restrictions in place, Hello Harry head office and the fit-out company were unable to travel to Perth to oversee setup.

 

Although Steve had previously travelled to Queensland for training and to observe store operations, he found himself managing the entire fit-out process alone and without prior experience running a restaurant. Reliable equipment and a simple, hiccup-free installation process became critical to ensuring Steve felt confident the store could open and operate as intended.

Solution

As part of the franchise model, new Hello Harry stores are supplied with all required equipment through Alltrade Direct. Based on proven performance across other locations, Hello Harry head office specified Bromic refrigeration to support day-to-day operations at the Subiaco store.

 

UBF0140SD-NR – Under Bench Storage Freezer
A compact 115L single-door freezer that fits neatly into tight spaces, providing easy access to frozen goods during service.

 

BB0200GD-NR – Back Bar Fridge
A 190L glass-door fridge offering clear visibility of drinks, making stock management and top-ups simple during busy periods.

 

PP1700 – Pizza Prep Fridge
A two-door, nine-pan prep fridge that doubles as a practical workbench, keeping ingredients organised and within easy reach to support fast service during peak hours.

 

With dependable performance and a straightforward installation process, the refrigeration setup allowed Steve to focus on getting the store up and running smoothly – even under challenging circumstances. Now planning a second location in Scarborough, he has found the equipment well suited to Hello Harry’s operational needs.

Everything’s working fantastic, and I was really happy with how Bromic made sure everything ran smoothly throughout the whole delivery and installation process. I would definitely recommend Bromic to anyone considering opening a hospitality venue.

– Steve Cluney, Franchisee of Hello Harry’s